Frequently Asked Questions
📌 About Rooted Treasures Farms
Who is Rooted Treasures Farms?
Rooted Treasures Farms is a family-owned greenhouse business dedicated to growing and shipping beautiful indoor houseplants directly to customers across the country. With decades of growing experience, we believe in spreading joy, peace, and living beauty through every plant we deliver.
What makes your plants different?
We grow, nurture, and ship our plants straight from our greenhouses — no middlemen. That means fresher, healthier plants that arrive ready to thrive in their new homes. Every plant is hand-selected, carefully packaged, and shipped with love.
🚚 Orders & Shipping
Where do you ship?
We currently ship within the Continental United States. Stay tuned — more regions coming soon!
How long does shipping take?
We ship within 3–5 business days after your order is placed. Depending on your location, shipping transit times are usually 2–4 days.
Do you offer expedited shipping?
Not yet — but we’re working on adding that option soon.
How do you package plants for safe delivery?
We use custom packaging designed specifically for live plants. Every plant is secured to prevent shifting, insulated when necessary, and clearly labeled so carriers handle with care.
What if my plant arrives damaged?
Your happiness matters! If a plant arrives damaged, wilted, or in poor condition, notify us within 48 hours with a photo, and we will replace or refund your order.
🌱 Plant Care
Are your plants beginner-friendly?
Yes! We specialize in beautiful, easy-care indoor plants — perfect for both first-time plant parents and experienced collectors.
Do you include care instructions?
Absolutely! Every plant comes with simple care instructions so you can enjoy success from day one. You’ll also receive access to care tips on our blog and email newsletter.
What if my plant struggles after arrival?
We’re here to help! Contact us anytime with a photo and we’ll guide you through care fixes or provide a replacement if needed. Contact – Rooted Treasures Farms
❓ Orders, Payments & Returns
What payment methods do you accept?
Major credit/debit cards, Shop Pay, PayPal, and more — all secure and easy checkout options.
Can I modify or cancel an order?
If your order has not yet shipped, yes! Contact us as soon as possible so we can accommodate your request before it leaves the greenhouse. Contact – Rooted Treasures Farms
Do you offer returns?
Because plants are living things, returns are not always possible — but we do guarantee your plant will arrive healthy and beautiful. We’ll always work with you to make things right.
🎁 Gifts & Special Orders
Can I send plants as gifts?
Yes! You can add a personal gift message at checkout, and we’ll print it on a special card for the recipient.
Do you offer bulk or corporate gifting?
We do! Whether it's welcome-home gifts, office plants, or event favors — reach out so we can create something special.
🌐 Website & Account
Do I need an account to order?
No — but creating one helps you track orders, save favorites, and manage your subscriptions.
How can I contact you?
Head over to our Contact Page or email us anytime through the form provided. Our friendly support team replies Monday–Friday.
🏡 Our Promise
Happy Plants. Happy Homes.
We stand behind every leaf we grow and every home we brighten. If you ever have questions, concerns, or just want plant tips — we’re here to help your plants thrive!
Ordering & Shipping
How long does shipping take?
Most orders ship within 1-2 business days and arrive within 3-7 business days, depending on your location. We'll send you tracking information as soon as your plants ship.
How do you package plants for shipping?
Each plant is carefully wrapped and secured in our custom packaging to ensure it arrives healthy and undamaged. We've shipped thousands of plants and have perfected our packing process.
What if my plant arrives damaged?
We're covered by our 30 Day Happiness Guarantee. If your plant arrives damaged, simply contact us within 30 days with photos, and we'll make it right with a replacement or refund.
Plant Care
Are your plants easy to care for?
Yes! We specialize in easy-care houseplants perfect for beginners and busy plant parents. Each plant comes with detailed care instructions, and our blog has helpful care guides and tutorials.
Do you offer pet-safe plants?
Absolutely! We have a dedicated collection of pet-safe plants that are non-toxic to cats and dogs. Look for our pet-safe badge on product pages or browse our Pet-Safe Plants collection.
What if I'm new to plants?
We're here to help! Check out our care guides and tutorials on the blog, or reach out to us with any questions. We recommend starting with our beginner-friendly options.
Our Guarantee
What is your 30 Day Happiness Guarantee?
We know buying plants online can feel uncertain. That's why every plant is backed by our 30 Day Happiness Guarantee. If you're not completely delighted with your plant within 30 days of delivery, we'll replace it or refund your purchase.
What does the guarantee cover?
Our guarantee covers plants that arrive damaged, unhealthy, or don't meet your expectations. Simply contact us within 30 days with photos, and we'll take care of you.
info@rootedtreasuresfarms.com Or Call 203-214-5454
Products & Selection
Where do your plants come from?
All our plants are farm-fresh and hand-picked to ensure you receive the healthiest specimens. We work with trusted growers to bring you quality indoor houseplants.
Do you offer gift sets?
Yes! We have curated gift collections and seasonal bundles perfect for plant lovers. These make wonderful gifts and are a great way to start or expand a plant collection.
Can I request a specific plant size?
Plant sizes are listed in each product description. If you have specific size requirements, please contact us before ordering, and we'll do our best to accommodate your needs.
Returns & Exchanges
What is your return policy?
Due to the living nature of our products, we don't accept returns on healthy plants. However, our 30 Day Happiness Guarantee ensures you're protected if anything goes wrong.
Can I exchange my plant for a different variety?
If you'd like a different plant, please contact us within 30 days, and we'll work with you to find a solution under our Happiness Guarantee.
Contact & Support
How can I contact you?
You can reach us through our contact form, email, or social media. We typically respond within 1 business day. Contact – Rooted Treasures Farms
Do you have care support after purchase?
Yes! We're here to help your plants thrive. Check our blog for care guides, or reach out to us directly with any plant care questions.